YOUR SHIPMENT

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post, Express Post or nominated International courier with tracking. Custom made orders are dispatched within 5-7 weeks of orders being placed. Please be mindful of such orders and prepare accordingly so that no disappointments of items not being shipped in time are made.

It is up to the customers individual preference whether you prefer delivery by a courier with required signature. For this service an additional cost will be applied. Please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order.

We want you to be completely satisfied with your online purchase. Should you need to return or exchange an item, please fill out the returns form that came with your package and include it with your returned goods. Please ensure all tags and packaging is intact with the goods you are returning.

RETURN POLICY

We accept online merchandise returns via mail only. Returns and exchanges are accepted if RETURN FORM is filled out and items are sent back within 7 days of delivery, excluding items marked as “Non-returnable”. Items MUST be in original condition with tags attached, and will not be accepted if they have been used, worn, washed, damaged or altered in any way.

Should the product you receive be faulty or defective on arrival we will offer you, full replacement or full refund including postage.

PROCESS OF RETURNING MERCHANDISE

Step 1:

Contact info@ohmycreations.com.au. Items must be sent back within 7 days of delivery.

Step 2:

Once the RETURN request is submitted, you will receive a RETURN confirmation email within 48 hours. Your confirmation will include all refund information, as well as address where you should ship your return.

Step 3:

Once the returned merchandise is received at our facility, credits are processed upon confirmation and inspection of the return.

Please note: All return shipping costs are the responsibility of the customer.

Returned items will void any promotional codes or other special offers. Any merchandise purchased using a promotional code or other special offers will be charged the full retail price.

If you return an item in unacceptable condition we WILL NOT be able to process a refund and will therefore ship the merchandise back to you.

ONLINE MERCHANDISE EXCHANGE POLICY

If you would like to exchange an item, please contact us at info@ohmycreations.com.au. The same terms and conditions apply as noted in the Return Policy above.

ONLINE ORDER CANCELLATIONS

Processing begins as soon as an order has been placed. If you wish to cancel an order, please feel free to contact us at info@ohmycreations.com.au

All cancellations must be made within 24 hours of initial purchase. All merchandise orders canceled within 24 hours of purchase will be eligible for a full refund.

Orders cannot be cancelled after the 24 hour period. Once an order begins the shipment process we're unable to cancel it. We apologize for any inconvenience this may cause.

When you shop with us using your credit card, your account will be charged automatically in order to obtain approval. Our orders are processed as soon as we receive the approval from your credit card company. Once the process is initiated we consider the order complete. However, should you wish to cancel your order after receiving confirmation from us, you will be charged 10% of the cost of your total purchase to cover credit card processing fees and other charges we incur. In order to avoid being charged the 10% fee, please make sure that you are ready to order and are 100% decided on the item upon entering your credit card information. This will save you time and money as we do not waive these hard costs.

OUT-OF-STOCK ITEMS

Most items are in stock and we do strive in keeping adequate stock to fulfill all orders. However, from time to time certain items and sizes may be out of stock. If your item is out of stock or unavailable before your wear date, we will contact you with an estimated delivery time prior to proceeding with your order. If you would like to confirm if an item is available before placing an order, please feel free to contact us on (02) 98230212 or info@ohmycreations.com.au.

We do offer some items to be made "custom to order". These items usually require extra time for processing and shipping. Please allow up to 8 weeks for orders like these to be processed. We will keep in contact with you to let you know the progress of the order. For custom orders we require full payment upon ordering simply because once the order is in place and it is custom to your child size, colour and other alterations, we cannot keep this item as a 'standard' stock and must proceed with payment in full prior to ordering.


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