Packages are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post, Express Post or nominated courier with tracking. Custom made orders are dispatched within 3-6 weeks of orders being placed. Please be mindful of such orders and prepare accordingly so that no disappointments of items not being shipped in time are made.
It is up to the customers individual preference whether you prefer delivery by a courier with required signature. For this service an additional cost will be applied. Please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order.
We want you to be completely satisfied with your online purchase. Should you need to return or exchange an item, please fill out the returns form that came with your package and include it with your returned goods. Please ensure all tags and packaging is intact with the goods you are returning.
We accept online merchandise returns via mail only. Returns and exchanges are accepted if RETURN FORM is filled out and items are sent back within 7 days of delivery, excluding items marked as “Non-returnable”. Items MUST be in original condition with tags attached, and will not be accepted if they have been used, worn, washed, damaged or altered in any way.
- Special custom ordered dresses and suits such as custom size, custom color and custom additions.
- Sale Items
Fill out the RETURN FORM that came with your delivery. Items must be sent back within 7 days of delivery. Please note: The item will not be accepted if a RETURN FORM and ITEMS are not obtained after 7 days of when the package is delivered.
If a RETURN FORM has not been included in your shipment, please submit your invoice number and product code for the returned merchandise to firstname.lastname@example.org. Your invoice number can be found on your confirmation email and invoice attached to the merchandise.
Once the RETURN request is submitted, you will receive a RETURN confirmation email within 48 hours. Your confirmation will include all refund information, as well as address where you should ship your return. Please include the merchandise and RETURN FORM on the inside of the shipping package.
Once the returned merchandise is received at our facility, credits are processed upon confirmation and inspection of the return.
Please note: All return shipping costs are the responsibility of the customer.
Returned items will void any promotional codes or other special offers. Any merchandise purchased using a promotional code or other special offers will be charged the full retail price.
If you return an item in unacceptable condition we WILL NOT be able to process a refund and will therefore ship the merchandise back to you.
Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
If you would like to exchange an item, please contact us at email@example.com. The same terms and conditions apply as noted in the Return Policy above.
Prior to the shipment of your order, we carefully inspect the items for correct style, size, color, and then immediately ship the merchandise to the customer. Upon receipt, YOU the customer must inspect your merchandise immediately. If you feel your merchandise is damaged or mis-shipped, you must contact us within 3 working days of when the item is delivered for a return authorization firstname.lastname@example.org. Please explain in detail your issue or concern. If we determine that your claim of a defect is valid, our customer service department will issue you a full refund. All merchandise must be returned in the condition it was sent (brand new with tags attached and unworn). Once received, our customer representative will inspect the merchandise for defects and, if applicable, repair or replace your merchandise. If we find that the merchandise is not damaged or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.
Processing begins as soon as an order has been placed. If you wish to cancel an order, please feel free to contact us at email@example.com
All cancellations must be made within 24 hours of initial purchase. All merchandise orders canceled within 24 hours of purchase will be eligible for a full refund.
Orders cannot be cancelled after the 24 hour period. Once an order begins the shipment process we're unable to cancel it. We apologize for any inconvenience this may cause.
When you shop with us using your credit card, your account will be charged automatically in order to obtain approval. Our orders are processed as soon as we receive the approval from your credit card company. Once the process is initiated we consider the order complete. However, should you wish to cancel your order after receiving confirmation from us, you will be charged 10% of the cost of your total purchase to cover credit card processing fees and other charges we incur. In order to avoid being charged the 10% fee, please make sure that you are ready to order and are 100% decided on the item upon entering your credit card information. This will save you time and money as we do not waive these hard costs.
Most items are in stock and we do strive in keeping adequate stock to fulfill all orders. However, from time to time certain items and sizes may be out of stock. If your item is out of stock or unavailable before your wear date, we will contact you with an estimated delivery time prior to proceeding with your order. If you would like to confirm if an item is available before placing an order, please feel free to contact us on (02) 98230212 or firstname.lastname@example.org.
We do offer some items to be made "custom to order". These items usually require extra time for processing and shipping. Please allow up to 8 weeks for orders like these to be processed. We will keep in contact with you to let you know the progress of the order. For custom orders we require full payment upon ordering simply because once the order is in place and it is custom to your child size, colour and other alterations, we cannot keep this item as a 'standard' stock and must proceed with payment in full prior to ordering.