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TEMPORARY STORE HOURS DURING COVID -19 PANDEMIC

During the pandemic we encourage our customer to shop at our online store www.ohmycreations.com.au. If you have questions about any of our products or are uncertain of sizes, please give us a call on 02 9823 0212 or email us at info@ohmycreations.com.au

Our physical store hours during this time differ to our normal openings. We encourage making an appointment for your visit. Our store maximum capacity at present is MAXIMUM 8 people. Please limit your group appointment to immediate people only.

Our physical store hours are:
MONDAY: CLOSED
TUESDAY: By Appointment only
WEDNESDAY: 9:30 - 4:30pm
THURSDAY: 9:30 - 4:30pm
FRIDAY: By Appointment only
SATURDAY: 9:30 - 4:30pm
SUNDAY: CLOSED

We understand the hardships encountered by all during this pandemic period. We assure our customers that we are doing our best to help in situations you are facing due to cancellations, postponements or other unforeseen changes to your event. In order to proceed with business and help those affected we have made sure extra policies are put in place.

As a small family business that relies heavily on sales for our annual income, the extended business closures and loss of wedding, holy communion and christening events is hitting us incredibly hard (as is the case for so many small businesses in our community). We know that the current situation is hitting you hard as well and that a dress or suit may no longer be wanted or needed. We are trying to be as flexible and accommodating as possible to show that we truly care and value our customers by offering store credit on items, but unfortunately NO CASH or EFT REFUNDS CAN BE ISSUED, even in these extreme circumstances.  Thank you for your understanding during this unprecedented situation.

RETURNS AND EXCHANGES DURING COVID -19 PANDEMIC

All in-store and online purchases made prior or after 1st March 2020 are subject to exchanges. We offer every customer a chance to exchange their purchase for a larger size or different item. Higher cost differences must be paid for by the customer. All items that are being exchanged are subject to inspection. It is in our discretion that we will inspect an item to see if it has been worn, damaged, dry cleaned or altered etc. Dresses that show signs of wear or that have been altered are not eligible for exchange or store credit. All tags must be in place. Should an item not be fit for a return, it will be given back to the customer. We ask that all customers let us know either via email info@ohmycreations.com.au or phone (02) 9823 0212, whether an exchange will be needed.

REFUNDS DURING COVID -19 PANDEMIC

We understand that customers may ask for refunds of their orders if the event is cancelled or postponed. During this time however, we are unable to offer any CASH REFUNDS. Our refunds are only offered in the form of EXCHANGE and or in-store VOUCHER OF CREDIT. The form of exchange is to purchase an entirely different item when the event is rescheduled for next year or the year after and so forth. A voucher of credit is issued to you, for when you are completely unsure of the date or what is set for your event in the future. This voucher can be resold to family or friends. It has no expiration until used. We are simply unable to offer cash refunds for orders at this time.

REFUNDS FOR CUSTOM MADE ORDERS

This has been a very complex situation to deal with. Once an order is in progress and your deposit has paid for the order being made, we cannot stop the manufacturing process. Once the item arrives at our store it is made to measure and incredibly difficult to resell. For custom orders that are above our standard size 14, we cannot issue an exchange or store credit unless your dress has been resold. Please understand how difficult it is to find customers for a specific measure of dress. Should your dress arrive and you no longer want it, you are not eligible for a refund. We DO NOT refund or exchange for change of mind.

STORE CREDIT VOUCHERS

Store credits will be issued in the form of a paper certificate that must be presented to be redeemed (lost store credit certificates cannot be reissued). The certificate can be resold or re-gifted. If this is the case it must be accompanied by an authorisation from the person listed on the voucher.

DOMESTIC AND INTERNATIONAL SHIPPING DURING THE PANDEMIC

PLEASE NOTE that International imports and exports are currently experiencing significant delays with transit times. This will depend on country to country . Parcels are being affected by the shortage of planes available to ship parcels . We have accomodated for this by enlisting with FEDEX and TNT couriers. Our parcels can currently be delayed by 4-7 days. Domestic shipping delays depend on the area you live in and pandemic restrictions. We are not responsible for shipping delays. We are still shipping out daily.


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