PRODUCT AND QUALITY QUESTIONS

Where are the dresses/ suits made?

Our dress collections are all 100% made in Europe. Dresses vary in fabric from exceptional muslin, satins and tulles with fine laces and embroidery work. Our suits are made from wool blends and linen.

Can the dress of my choice be made in another colour, size other then what you offer on your site?

If we do not offer your child’s dress size/ suit size on our store, we are able to source out a particular size for you. We are also able to have a dress/ suit custom made to your measurements. Often we will call you to discuss the proper ways in measuring your child and take note of those measurements while speaking to you over the phone. On some occasions we are able to change colours of particular dresses. Please note that custom orders require a full payment prior to processing an order. In doing so we ensure that ordering “custom made” will not be returned to our store, as they are difficult to resell.

We will, work with you in any way we can to find a dress/ suit that matches your style and colour choice.

Do I need a petticoat/ crinoline with the dresses that you sell- and how do I make the dress puffy?

Most of the dresses do require a petticoat/ crinoline. Crinolines are sold as extras or provided with your dress purchase. If unsure please call us about the dress of your choice and we will be able to let you know what crinoline (if any) is required for your dress.

How do I care for my dress?

Each dress/ suit comes packaged in a “safe keeping dress bag” or a "suit bag". Should ironing be required we recommend a steamer to fold out any creases due to transportation. Also what helps is to hang the dress in a bag and allow for the creases to diminish naturally.

Please check with us regarding your choice of dress and how it should be cleaned. A lot of our stock used glued appliques and is not suitable for dry cleaning processes. In such cases wet clean is advisable.

What are your shoes made of and what are the sizes?

Oh My! Creations shoes are beautifully crafted and made from extremely soft ecological leather on the outer and real leather on the inner. We carry a vast array of models to suit every foot type. Whether you prefer a heel or a flat or a ballerina style we carry the shoe that is right for you. It is very important that shoes are perfectly matched in size.

Are your items always in stock?

While we do strive to keep all of our items in stock, due to varying seasons throughout the year, our stock changes monthly. If you are concerned about an item being in stock, please submit an email to info@ohmycreations.com.au as we are more than happy to check the immediate availability of any item you may be interested in.

How long before my event should I order?

We recommend that you don’t put of your purchase too long. Allow at least no more then 8-10 weeks for customised orders or special sizing’s to come through so that you don’t miss out on the dress for your special event.

Can a customer try on a dress to avoid a return?

Yes. We offer the ability to try on a dress/ suit of your choice here at our facility. Please bear in mind that this offer is BY APPOINTMENT ONLY. All appointments are assisted and are timed to an hour per customer.

SHIPPING AND RUSH SHIPPING IN AUSTRALIA

What company do you ship with? and do you require someone to sign for the package?

Most of our shipments are made with Australia Post, however on occasion we will use a courier or deliver the goods ourselves for local deliveries only.

How can I track the status of my order?

Once your order has been shipped, you will receive an email confirmation of your tracking number, which will be emailed to the email account that you used to place the order.

My event is tomorrow! Can you get me a dress?

Yes and no. Yes, we can get the dress for you if it is available and hanging in our stock for immediate shipping. Additional rush shipping charges of $20.00 do apply to all orders being shipped the same day. This is in addition to any shipping charges. Rush charges are incurred due to our staff has to make an unscheduled arrangement to send the items. Additionally, your rush order is shipped and bumped ahead of other orders that can result in our staff working overtime to get all boxes out.

SIZING AND MEASUREMENTS

I have measured my child and still do not feel right about the size, can you help me decide what size to buy?

If you have measured your child and you still do not feel right about the size we are more than happy to help you find the best size. Please contact us directly during office hours or submit an email to info@ohmycreations.com.au and we will help suggest the size you need. Please note, when submitting a sizing inquiry, the information needed is: age, chest, waist, top of shoulder to floor measurement, and the wear date. Please note that the assistance you receive should be taken as a suggestion only as the child is not in front of us.

PRE-ORDERING QUESTIONS

Do you have a store that I can pick up my order?

Yes. Orders can be locally picked up from our Cecil Hills store.

Can you send me a catalog?

We maintain all of our pictures online. However, if there is something that you need to see more of, feel free to contact us info@ohmycreations.com.au with your request.

Can I order on-line or can I order it over the phone?

All of our orders can ONLY be carried out online due to increased site privacy and security. Placing your order online ensures that your order is immediately placed into our system for the fastest processing.

What types of payments do you accept?

We accept Eftpos, Afterpay, Visa, Master card, and PayPal.

How can I speak with a customer service representative?

We kindly ask that you email us with your enquiries and we will respond to them as quick as we can. However we can also be contacted via phone on 0425298086 or Internet Live Chat via our website ONLY during standard business hours.


Specials

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